Dollar Rent a Car is dedicated to protecting its customers privacy and their personal information. This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.

Dollar UK as a data controller is committed to ensuring that all personal information is processed in line with the General Data Protection Regulations (GDPR), the information security requirements of ISO27001 and the Payment Card Industry Data Security Standards (PCI DSS) throughout the information lifecycle – collection to deletion/destruction.

This privacy statement applies to the information held about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, IP address, home addresses, telephone number, email address, payment card or other billing information, driver licence details. By providing personal information to Dollar UK, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.

Collecting your Personal Information

When entering the competition on, Dollar UK will require your personal information such as, your name, company, email address and ABTA / IATA number. This allows Dollar UK to validate your entries, to contact you if we have any problems with your registration or to inform you if you have won a prize. This information is shared with our Dollar UK site locations and associated teams. If your personal information is going to be shared with any Third Party for any other reason than to administer this competition which is Dollar UK's legal basis for processing your data, we will ask you for your explicit consent.

When you register a rental booking into the competition with a confirmation number, we use this only to verify a booking has been made. No personal information about the rental customer is used or shared.

Without the above information being provided Dollar UK will not be able to process your competition entry.

Use of Cookies

What do we use cookies for?

Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.

There are other types of cookies that track your browser/device across websites you visit but we do not use these. To learn more about cookies and how to manage them please visit

How your Information is Collected and Stored

All customers personal data is collected directly from the customer in connection with the competition provided by Dollar UK at

Our Web Site may contain links to third party web sites. We do not monitor or control the information collected when you choose to click through links to access these websites.

Your personal information will be stored in line with Dollar UK's retention and disposal policy. We will only keep your information for as long as we have a legal obligation to do so or in order to fulfil the competition. If you wish to view the full retention schedule please email

Your information - Your choice

Customers can exercise their rights under the General Data Protection Regulation in order to (exemptions to certain information apply):

  • Confirm if, how and why their data is being processed;
  • Request copies of the information held about them by Dollar UK;
  • Rectify any inaccurate or incomplete data;
  • Delete or remove any personal data where there is no compelling reason for its continued processing;
  • Restrict the processing of their personal data;

We have strict procedures for the storage and disclosure of personal information to prevent any unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:

Data Governance Manager,
Dollar Rent a Car,
Scot House,
Matford Park Road,


How we use your information - Sharing

Sharing information with service providers

Dollar UK may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. hosting a website or database. Any Third Party that has access to personal information will maintain appropriate security standards in line with that of Dollar UK to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.

We use a Third-Party mailing company to email customers with special offers, events and news relating to Dollar UK. We will only provide them with your email address which will never be passed on to any other company, and you will only receive information relating to Dollar UK's products or services. To receive this communication, you will need to opt in when registering for your competition account. You can manage this preference by logging in and clicking on the Edit link and either checking the 'Dollar may keep these details to email me about other promotions.' or leaving blank. You can also unsubscribe by clicking on the 'unsubscribe' link at the bottom of any email.

Sharing Information for protective or legal uses

We may share your personal information for legal reasons as we believe necessary or appropriate, including:

• When legally required to or in response to a legal process;
• For the detection or prevention of a serious crime;
• Under applicable law, including laws outside your country of residence;
• To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
• To respond to requests from public and government authorities including public and government authorities outside your country of residence;
• To recover our vehicles, equipment or any monies due;
• To enforce the terms of the rental agreement contract;
• To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain.
• Certain vehicles are equipped with a vehicle tracking system, this will only be used by Dollar UK to retrieve a vehicle if we believe the customer has broken the rental agreement.

In summary

This privacy statement will be maintained and updated to reflect any changes in Dollar UK's processes or any changes to legislation or law that might impact how we manage your personal information. We encourage all users to regularly review this statement to ensure they are always fully aware of how Dollar UK manages and protects their personal information.